When will my order be dispatched?
Our warehouse operates Monday-Friday (excluding UK public holidays). Orders placed before 12PM UK time on these days will be dispatched the same day. Orders placed after this time will be dispatched the following working day.
How long will delivery take?
|Standard Shipping||Express Shipping|
|Under 2kg||Royal Mail 48: 2-4 days||Royal Mail Tracked 24: 1-2 days
|Over 2kg||UPS Standard: 1-3 days
||UPS Express: Next Working Day|
Will I receive tracking?
Yes. All of our shipments are tracked, whichever service you choose. You will receive your tracking number by email once your order has been dispatched.
Will delivery need a signature?
If your order is sent by Royal Mail 48 then a signature is not required, but most orders won't fit through a letterbox so somebody still needs to be in.
UPS shipments require a signature on delivery.
Both delivery companies allow you to request your parcel be left with a neighbour, at a collection point or rescheduled. Please check their website once you've received your tracking code for more details.